AT&T - Login redesign
I worked on several login projects at AT&T. Above is the main AT&T site login function (mobile view) that I worked on. I also worked on 3rd party login projects as well, incorporating the AT&T login experience on sites like A&E and HBO. This was necessary after AT&T acquired DIRECTV.
AT&T - Online registration
While at AT&T I worked on several registration projects where we were improving, streamlining, and adding functionality where needed to the registration process. We also made registration responsive to better work on phones and tablets.
AT&T - Forgot flows
I worked on several projects enhancing and improving the forgot password/forgot ID flows at AT&T. I also mentored a junior designer who did the design work making these flows responsive to work better on all screen sizes.
AT&T - Quick account registration
AT&T - Enhance SMS option for password retrieval
AT&T - Plenti™ points partnership
AT&T - Merge multiple online accounts
ADP - Agency maintenance
ADP - Client setup
Macy's enterprise portal
At Macy's I combined five divisional intranets into a single enterprise wide portal.
- I audited and inventoried five divisional intranets.
- Used site traffic metrics, surveys, and task analysis to study how associates obtain information to accomplish tasks and goals.
- Identified key content and created an enterprise-wide taxonomy for use with faceted search, highly targeted personalization, and push content.
Macy's enterprise portal home page
AT&T purchase flow redesign
AT&T customer billing redesign
Verizon ABC/Disney redesign
Verizon portal content inventory
Verizon AJAX email client
Verizon Yahoo! search
AOL Black Focus
AOL Rate-a-Buddy and Celebrity Look-a-Likes Redesign
USPS site map